• General Finishes

    Items:

    Covered?

    Chips, scratches, damage reported at legal completion
    Chips, scratches, damage reported within 7 days of legal completion
    Please email your one point of contact to report Items that could not reasonably have been seen at legal completion only.
    Chips, scratches, damage not reported within 7 days of legal completion
    Such items must be reported within 7 days of legal completion.
    Colour variations of wood, granite etc.
    Colour and tone variations of materials are normal.
    Cracks to internal walls, paintwork, ceilings, woodwork not exceeding 2mm
    Minor cracking due to shrinkage is normal, maintenance & touch ups are the responsibility of the homeowner.
    Cracks to internal walls, paintwork, ceilings, woodwork exceeding 2mm
    Please email your one point of contact to report.
    Cracks to stair stringer/wall join not exceeding 4mm
    Minor cracking due to shrinkage is normal, maintenance & touch ups are the responsibility of the homeowner.
    Cracks to stair stringer/wall join exceeding 4mm
    Please email your one point of contact to report.
    Grouting to tiles
    Some minor cracking can be expected and is normal. Please email your one point of contact to report.
    Sealant (internal and external)
    Please email your one point of contact to report
    Condensation
    Homeowner should ensure adequate ventilation in the home. Please refer to NHBC Guide to New Home
  • Central Heating

    Items:

    Covered?

    Central heating boiler breakdown
    Homeowner should contact the boiler manufacturer, telephone number provided in handover pack
    Central Heating needing topped up to maintain pressure
    Homeowner should top up system when required by following manufacturer’s instruction leaflet or website guide. If the need to top up happens more frequently than suggested in manufacturers guide please email your one point of contact to report
    Central heating boiler servicing (after 1st year)
    Mactaggart & Mickels heating sub-contractor will provide the first service approximately 1 year after legal completion. Homeowners should arrange this by calling the telephone no provided on the boiler sticker. Thereafter annual servicing is the homeowner’s responsibility.
    Central heating leaking pipework, radiators
    Please email your one point of contact to report
    Central heating noisy system
    Please email your one point of contact to report
    Radiators - Thermostatic Control Valve not working
    Please email your one point of contact to report
    Radiators – cold at top, hot at bottom
    Homeowner should bleed the air from the radiator, if the Homeowner requires advice this can be found in the NHBC Guide to Your New Home.
    Radiator not heating up
    Homeowner should check that thermostatic radiator valve and room stat have not been turned down or that radiator has gone off as room is up to temperature. Thereafter please email your one point of contact
  • Plumbing & Drainage

    Items:

    Covered?

    No water to home
    Contact water supplier
    No hot water
    Please check that the boiler and any hot water controls are in the correct operational position to provide hot water. Thereafter please email your one point of contact to report
    Leaking tap or pipework
    Please check connections under sinks. hand tighten if necessary. Thereafter please email your one point of contact to report
    Blocked drains
    Homeowner should remove and clear trap before reporting. Please note that blockages to drains caused by homeowner will not be covered. Please email your one point of contact to report.
    Gutters and downpipes
    Routine cleaning is the homeowners responsibility. Storm damage or issues caused by snow fall are not covered by the warranty. Please email your one point of contact to report any other issue.
  • Windows, Doors & Glazing

    Items:

    Covered?

    Leaking windows or drafts from windows
    Please check that window is closed properly and nothing is preventing normal closure. Please email your one point of contact to report.
    Condensation on windows
    Homeowners should ensure adequate ventilation in the room, please refer to NHBC Guide to Your New Home
    Misting between double glazed panels
    Please email your one point of contact to report.
    Windows not closing
    Homeowners should keep moving parts clean and lubricated. Please check that nothing is fouling window preventing closure. Please email your one point of contact to report.
    Doors not closing or latching
    Homeowners should keep moving parts clean and lubricated. Please check that nothing is fouling door preventing closure. Mactaggart & Mickel will not trim doors that are not closing due to homeowners flooring if not supplied by us. Please email your one point of contact to report.
    External doors difficult to lock
    Homeowners should keep moving parts clean and lubricated. Please check that nothing is fouling door preventing closure and lock engagement. Please email your one point of contact to report.
    Scratches or damage to doors, window frames, furniture or glass reported at legal completion
    Please email your one point of contact to report.
    Scratches or damage to doors, window frames, furniture or glass reported within 7 days of legal completion
    Please email your one point of contact to report items that could not reasonably have been seen at legal completion only.
    Scratches or damage to doors, window frames, furniture or glass not reported within 7 days of legal completion
    Such items must be reported within 7 days of legal completion.
  • Bathroom, En Suite & Cloakroom

    Items:

    Covered?

    Scratches or damage reported at legal completion
    Please email your one point of contact to report.
    Scratches or damage reported within 7 days of legal completion
    Please email your one point of contact to report items that could not reasonably have been seen at legal completion only.
    Scratches or damage not reported within 7 days of legal completion
    Such items must be reported within 7 days of legal completion.
    Toilet flush not working
    Homeowner should check that flush is connected to system and has not come off. Thereafter please email your one point of contact to report.
    Sink plug not engaging
    Homeowner should check for debris and if necessary adjust to engage plug
    Toilet seat loose
    Homeowner should tighten up fixings.
  • Kitchen Appliances

    Items:

    Covered?

    Appliances that are not working (supplied by Mactaggart & Mickel)
    Homeowner should contact manufacturers service provider, telephone numbers provided in handover pack.
    Scratches or damage reported at legal completion
    Please email your one point of contact to report.
    Scratches or damage reported within 7 days of legal completion
    Please email your one point of contact to report items that could not reasonably have been seen at legal completion only.
    Scratches or damage not reported within 7 days of legal completion
    Such items must be reported within 7 days of legal completion.
  • Kitchen Units & Worktops

    Items:

    Covered?

    Scratches or damage reported at legal completion
    Please email your one point of contact to report.
    Scratches or damage reported within 7 days of legal completion
    Please email your one point of contact to report items that could not reasonably have been seen at legal completion only.
    Scratches or damage not reported within 7 days of legal completion
    Such items must be reported within 7 days of legal completion.
    Door alignment
    Please email your one point of contact to report
    Door & worktop delamination
    Homeowners please do not place items that produce heat or steam directly under kitchen wall units. Please email your one point of contact to report
    Worktop joints opening
    *Homeowners should ensure that when cleaning surfaces joints are not made overly wet, spilled water should be wiped up without delay, kitchen items that use water should not be used near worktop joint to avoid leakage near joint. *Please email your one point of contact to report if not caused by above
  • Electrical

    Items:

    Covered?

    Alarm supplied by Mactaggart & Mickel
    Homeowner should contact alarm company using telephone number on alarm panel
    Electrical loss of power due to supply failure
    Homeowner should contact electricity supplier or network provider
    Electrical loss of power due to installation failure
    Please email your one point of contact
    Electrical loss of power due to homeowners own electrical item/s tripping circuit
    Homeowner should establish what electrical item is causing the circuit to trip
    Extractor fans not working or making noise (bathroom, en suite, cloakroom not including cooker hood)
    Please email your one point of contact
    Downlighters hanging down loose from ceiling
    *Homeowner should gently push back into place, please email your one point of contact to report if this does not work
    TV aerials (where Mactaggart & Mickel have supplied) not working
    Homeowner should check all TV points to establish if the issue is with one point or all points and check that the TV is correctly tuned in before emailing one point of contact to report
  • Roof

    Items:

    Covered?

    Excluding storm damage
    Please email your one point of contact.
  • Floors

    Items:

    Covered?

    Floor structures
    Please email your one point of contact to report. Minor creaks are normal due to shrinkage and joints of different materials.
    Floor finishings supplied by Mactaggart & Mickel
    Please email your one point of contact. Refer to manufacturers guide for care and maintenance recommendations.
  • Wardrobes

    Items:

    Covered?

    Wardrobe door not closing or moving smoothly on runner
    Homeowner should check that runner is clear, no debris preventing door moving smoothly or preventing closure. Thereafter please email one point of contact to report
    Wardrobe door coming off runner
    Homeowner should place door back into runner
    Scratches or damage to doors, frames, internal furniture reported at legal completion
    Please email your one point of contact to report.
    Scratches or damage to doors, frames, internal furniture reported within 7 days of legal completion
    Please email your one point of contact to report items that could not reasonably have been seen at legal completion only.
    Scratches or damage to doors, frames, internal furniture not reported within 7 days of legal completion
    Such items must be reported within 7 days of legal completion.
  • External Walls & Finishes

    Items:

    Covered?

    Cracks to roughcast, bricks, stone and mortar joints not exceeding 0.2mm
    Some minor cracking due to shrinkage is normal
    Cracks to roughcast, bricks, stone and mortar joints exceeding 0.2mm
    Please email your one point of contact to report
    Flashing – leaking or loose
    Please email your one point of contact to report
    Flashing - discoloured
    Any external components will discolour due to weathering.
  • Gardens, Fencing, Boundary Walls, Paths & Driveways

    Items:

    Covered?

    Fencing loose parts or damage reported before storms
    Please email your one point of contact to report
    Fencing loose parts or damage reported after storms
    Damage caused by storms will not be covered
    Paths and driveways
    Garden drainage within 3 metres of the home
    Homeowners should maintain and work garden to improve drainage. Please refer to garden information sheet in handover pack. Please email your one point of contact.
    Garden drainage outside of 3 metres from the home
    Homeowners should maintain and garden to improve drainage Please refer to garden information sheet in handover pack
    Turf and landscaping
    *Homeowners should maintain and work garden to improve drainage. *Please refer to garden information sheet in handover pack. *Thereafter please email your one point of contact