You will immediately begin to enjoy a home of high quality in perfect condition.
You will receive a welcome email from your Sales Consultant attaching a link to the Homebuyer's DVD. Please watch this DVD again and familiarise yourself with how to get the best out of your new home.
If any remedial items or problems arise after you move in, please do not hesitate to contact your Sales Consultant. They are all fully trained in Customer Excellence and have a good grasp on the construction process. We would ask that you wait a few weeks and allow time to settle into your new home before reporting any remedials you may have, on the 28 Day Form provided, rather than drip feed them to us. This will allow us to arrange appointments more efficiently for you. All remedials will require inspection and your Sales Consultant will arrange this at your convenience. Any valid items requiring attention will be logged and works arranged. Remedial items will be dealt with quickly and efficiently by our team of skilled craftsmen and your Sales Consultant will contact you once they have completed the work to ensure that you are completely satisfied.
You should be aware that a newly-built home is made up of several elements and that these elements, such as the timber, concrete, bricks and other materials used, will have absorbed moisture during the build process. Once your home is completed, it will begin to experience a drying-out process and this moisture will begin to evaporate slowly and will be ventilated away.
This drying-out process will cause the timber and other building materials to shrink and you may experience small cracks (shrinkage) on walls, ceilings and timber finishes (stairs). These cracks have no structural significance and can be dealt with the next time you come to decorate your new home. Minor cracking is inevitable, so much so that we are not required to rectify it under the terms of the NHBC Buildmark Scheme. To keep these cracks to a minimum, keep your home at an even temperature (not too hot) and keep it well ventilated for the first few months.
You can help keep remedial items to a minimum by following the NHBC’s and Mactaggart & Mickel’s advice for “running in your new home”.
You will be contacted several times by your Sales Consultant over the two-year Mactaggart & Mickel Warranty period. You should, however, contact the Sales Consultant if you have any items that require urgent attention. Your Sales Consultant is your dedicated Customer Care agent and is responsible for your entire home purchasing and After Sales experience.
Should your Sales Consultant move to another development you will still be contacted for a period of two years, either by the same consultant or another member of our trained Sales team. We will keep you informed if any change of contact details occurs.
Please remember that we are here to assist you through your Home Purchase experience and do not hesitate to ask for any additional assistance you may require.
These questions are not intended to form part of any contract, nor does it form part of any contract.
Assuring you of our best attentions at all times.