Our offices will be closed on Friday 8th of December and will reopen on Monday 11th.
During this time we offer a normal ‘Out of hours’ emergency service for the following:-
In the case of an emergency please call 0345 646 0156
To report a leak in or loss of utility supply in the first instance please contact the appropriate provider.
For sales offices and show home opening hours please check the specific development booking calendar.
Emergencies are defined as loss of power, heating or water. If you have any emergency out with our site working hours you should contact:
Tel: 0345 646 0156
To report a fault please contact us during working hours on 0141 285 6700 or email us at firstname.lastname@example.org . Please remember to state your name, address, plot number, entry date and the issue you are contacting us about.
Damage caused to your property due to storm or extreme weather conditions such as burst pipes, failed guttering or roof tiles coming off, will not be covered and you should contact your insurance company.
Should you have a problem with any of your Mactaggart & Mickel - supplied kitchen appliances please contact:
For Siemens appliances: BSH Home Appliances Ltd
Tel: 0344 892 8999
For Neff appliances: BSH Home Appliances Ltd
Tel: 0344 892 8989
For AEG & Electrolux appliances
Tel: 0344 561 6616 or 0191 607 5141Web: www.serviceforce.co.uk
Faber Cooker hoods
Tel: 0845 548 3132
Caple Wine Coolers
Tel: 0117 938 1900
CDA Wine Coolers
Tel: 01949 862 012
Should you have a problem with your central heating boiler or outdoor heat pump please contact:
Preparing your home for winter
As the temperature drops it’s important to prepare your home for the winter months, especially as it is possible for the water in your pipes to freeze. This is an inconvenience for you and increases the chance of a pipe splitting as water expands as it freezes putting unnecessary strain on the pipe.
The safest way to protect your home from frozen pipes is to keep the home heated above 7 degrees as a minimum. To further reduce the risk, you can insulate your exposed pipes, like the condensate pipe which carries wastewater from the boiler to the drainage system, with inexpensive pipe lagging that can be fitted easily and picked up in most DIY stores.
If you suspect a frozen pipe, the first thing to do is to locate it. It’s likely to be pipes that are located on the outside of your property. Be sure to check the pipes in cooler areas of the home, like the loft and garage, as well.
Once the frozen pipe has been identified, slowly pour warm, but never boiling, water over the pipe, or use a warm compress.
Also be sure to turn your outside tap off. You do this by shutting off its valve (most likely found underneath your kitchen sink) and then turning the tap on from the outside allowing excess water to leave the pipe.
For more information visit www.britishgas.co.uk.